Customer Success Director for Strategic Accounts – Paris

About the company:

The biggest problem for brands in a digital world is reaching their customers. You might think we now have so many options and technologies that can push their message that this is easy. This where we have the essence of the problem. 

People get overstimulated or don’t the ads at all. Our client is the global leader in helping big brands fixe this problem. This means brands can optimize the amount of views, lower fraud and increase the return on investment of media spend. 

Now that is something your advertisers want to hear. You are really helping your clients realizing their marketing goals. 

How is it to work here? Our client has some several awards last year for diversity, best company to work for and overall best teams award for the marketing department. That shows how dedicated they are in helping their people grow and develop their future. 

About the position:

You are the trusted advisor for heads of marketing and media directors of global brands in France. Based out of the office combined fleixible home office days you are going to build strong relations and maintain a big portfolio of clients. 

The Customer Success Director for Strategic Accounts is the top relationship manager in France. You will keep track of the client’s satisfaction rate and work closely with sales and the CSM team.

You will be the most senior in the team and taking on the most key clients. As CSM Director you take on the task to improve the process internally and externally. This means you learn who all the key stakeholders are and be on top of any potential struggles that could influence the churn of clients. 

The key points of the role:

  • Be the go-to-person for global clients
  • Give strategic advice on how to use the solution
  • Negotiate and renew global contracts
  • Drive customer success to the maximum
  • Helping to drive business via the promotion of technical features

Your profile:

  • 5+ years in digital media or ad tech as customer success manager
  • Based in Paris
  • Fluent in French and English
  • Experience with global brands
  • Looking for a team spirit organization
  • Great communicator
  • Bridge building personality 
  • Passionate about tech and digital media 

What can they offer you?

  • French CDI Contract
  • Fixed and bonus salary on senior level
  • Great team
  • 2 or 3 days if home office
  • Great new office location in the center of Paris
  • Career development plan
  • International work environment
  • Global clients
  • Strategic position within a global leader in AdTech

Interested in this role? Apply today or email your CV to

Connect with Karel-Oscar on LinkedIn.

Karel-Oscar van Hengel